Mailroom Schedule - Fall Quarter 2020

Welcome to the College Nine Mailroom - Fall 2020

Mailbox assignments were emailed to all students.  Please check your emails for your mailbox number and combination.  Mailboxes are only available when you physically move in. Starting the week of 9/28 - 10/2, the mailroom will open the following hours:

Monday, 9/28:           12:00 pm - 5:00 pm
Tuesday, 9/29:           12:00 pm - 5:00 pm
Wednesday, 9/30:      12:00 pm - 5:00 pm
Thursday, 10/1:         12:00 pm - 5:00 pm
Friday, 10/2:               2:00 pm - 5:00 pm (only)
Saturday, 10/3:         12:00 pm - 2:00pm

Starting Monday, October 5th hours of operation will be:  Monday - Friday:  12:00 pm - 5:00 pm and Saturday, 12:00 pm -2:00 pm. The mailroom is closed on Sundays. 

Please check the mailroom nine website frequently as hours are subject to change especially the first 2 weeks of school, holidays and finals week. 

Due to the expected increase of packages, the staff cannot search for individual packages.  We strongly urge you to wait until you receive an email notification from C9 Mailroom that your package has been delivered, logged in and ready for pickup.  Notices from vendors stating that your package has arrived does not mean that the package has been delivered to campus. 

Please refrain from using nicknames/aliases as that can cause a delay in receiving your package or it may be returned to sender.  If possible, please use your middle name or initial as we may have students with the same first and last name.

Your address should be as followed:

First, Middle and Last Name
UCSC, College Nine
702 College Nine Rd #_____(your assigned mailbox number)
Santa Cruz, CA  95064-1100

Masks are mandatory when picking up mail.  Please practice proper distancing while you wait in line and have your student id card ready. 

On behalf of the College Nine mailroom, we wish you a wonderful school year!

 

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For additional mailroom related questions or concerns, please visit RM. 217 in SS1 or email college9mailroom@ucsc.edu

 

Frequently Asked Questions

How are mailboxes assigned and where do I get my mailbox information?

I live off campus and would like a mailbox. What do I do?

How do I pick up my packages?

What do I do if I lost my mailbox combination?

What do I do if my mailbox is broken?

How should my mail be addressed?

It says my package has arrived online, but I don't have an email from the mailroom yet. Where is it?

How do I get my mail forwarded?

I am enrolled in the summer session. How do I get a mailbox for the summer?

Where can I mail a letter?

Where can I mail a package?

Where can I purchase stamps?

What do I do if there is a letter in my mailbox that is not for me?


How are mailboxes assigned and where do I get my mailbox information?

All students living in College Nine housing are assigned a mailbox.

Please note: All mailboxes are reassigned every academic year beginning in the Fall.

For both new and continuing students, an email containing your mailbox information will be sent to your UCSC email account.

If you change colleges during the academic year, a mailbox at C9/10 may be assigned to your after you've canceled your mailbox at your previous college. Please complete this form to formally request a new mailbox at C9/10.


Can I get a mailbox if I live off campus?

Yes! If you are living off campus and affiliated with College Nine, please complete this form to formally request a mailbox at C9/10.


How do I pick up my packages?

When you receive a package at your college address, an email will be sent to your UCSC email. Once you have received this email, pick up your package by presenting your student ID at the mailroom, during posted open hours only. Delivery notifications from carriers do not constitute delivery to the college mailroom. Please wait to pick up any package until after you receive an email from the college mailroom.

Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then returned to sender.

If this is an after-hours emergency and the mailroom is not open, please contact the RA on-call: C9 @ 831-212-6158 / C10 @ 831-419-6488. 

I lost my mailbox combination, what do I do?

It is the students' responsibility to keep track of their mailbox information. Only when absolutely necessary, mailroom staff can look up forgotten or lost information. You will need a picture ID to retrieve this information.


What do I do if my mailbox is broken?

Report the problem right away to the mailroom clerk.


How should my mail be addressed?

Do not use nicknames or pen names. Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.

    Your full name
    UCSC, College Nine #(Your box #)
    702 College Nine Road
    Santa Cruz, CA 95064-1100

Another appropriate variation of the above address is:

    Your full name
    702 College Nine Road #(Your box #)
    Santa Cruz, CA 95064-1100


It says my package has arrived online, but I don't have an email from the mailroom yet. Where is it?

Different carriers have different tracking methods.

Both UPS and FedEx use tracking numbers and consider the package delivered when a staff member signs for it.

USPS records when a package reaches the nearby distribution center. It may take a few more days for your package to reach the college mailroom.


How do I get my mail forwarded if I am going to be away from UCSC?

USPS is the only carrier that forwards your first-class letter mail. Other carriers’ mail and USPS standard mail will not be forwarded. Please note, mail cannot be forwarded to an international address.

Forwarding services are provided for a maximum of 90 days to allow you to change your address information with senders. We can forward mail to a domestic address for students who have had a college mailbox and are moving off campus, who are going on EAP, graduating, leaving for the summer, transferring, withdrawing or taking a leave of absence. If you would like to begin mail forwarding service, please fill out this survey.


I am enrolled in the summer session. How do I get a mailbox for the summer?

Students who are enrolled for summer session may elect to retain their old mailbox through the summer. To request keeping a summer mailbox, please contact college9mailroom@ucsc.edu.


Where can I mail a letter?

Your College Nine mailroom is not a full service post office, a UPS or FedEx pick-up spot.

The closest U.S. mailbox for outgoing mail is located at the Social Sciences 2 Circle. Be sure to put your mail in the blue USPS box. The white box is for intercampus mail.

 

Where can I mail a package?

Your College Nine mailroom is not a full service post office, a UPS or FedEx pick-up spot.

The nearest UPS location is next to the Safeway on Mission Street at:

849 ALMAR AVE, STE C

SANTA CRUZ, CA 95060-5848

Web: http://www.theupsstorelocal.com/1128/

Telephone: (831) 426-5762

The nearest FedEx location is next to the downtown Trader Joe’s at:

712 FRONT ST

SANTA CRUZ, CA 95060

Web: http://local.fedex.com/ca/santa-cruz/

Telephone: (831) 425-1177


Where can I purchase stamps?

Your College Nine mailroom is not a full service post office, a UPS or FedEx pick-up spot.


What do I do if there is a letter in my mailbox that is not for me?

If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, return it immediately to the mailroom staff.